Policy

These policies are designed to organize the shopping experience and clarify the rights and duties of both the store and customers, ensuring clarity and mutual commitment.

Effective Date

At FAIMINÉ by Karin, protecting your privacy is part of our commitment to excellence. We are dedicated to handling your personal information responsibly, securely, and transparently.

We collect only the information necessary to provide our services, including your contact details, shipping information, payment details, and purchase history.

Your information allows us to process orders, provide customer support, improve your shopping experience, and communicate with you regarding your purchases or updates you have chosen to receive.

All payments are processed through trusted and secure payment providers. FAIMINÉ by Karin does not store your complete payment card information.

We never sell or trade your personal information. Information is shared only with trusted service providers when required to complete your order or comply with legal obligations.

We use cookies to improve website performance, personalize your experience, and better understand how our website is used.

We apply appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, or disclosure.

You may request access to, correction of, or deletion of your personal information at any time, subject to applicable laws.

This Privacy Policy may be updated periodically. Any changes become effective immediately upon publication on this page.

For any questions regarding this Privacy Policy, please contact us.

FAIMINÉ by Karin

Email: faiminebykarin@gmail.com

At FAIMINÉ by Karin, we are committed to providing premium-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

  • Unworn, unused, and unwashed
  • In original condition
  • With all original tags attached
  • Returned in original packaging
  • Free from makeup, perfume, deodorant, stains, odors, or any signs of wear

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items
  • Gift cards
  • Accessories (including scarves, hats, belts, jewelry, and similar items)
  • Items marked as Final Sale
  • Any item that has been worn, washed, altered, or damaged

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Please note that original shipping fees are non-refundable.

Exchanges

If you require a different size, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Kindly include your order number and clear photos of the issue so we can resolve it promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We strongly recommend using a tracked shipping service, as FAIMINÉ by Karin is not responsible for lost return parcels during transit.

How to Request a Return

To initiate a return, please contact us at:

Email: Faiminebykarin@gmail.com

Please include:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Our Customer Care team will guide you through the process.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: Faiminebykarin@gmail.com

FAIMINÉ makes every effort to ensure that all product descriptions, images, colors, sizes and information displayed on the website are accurate and up to date.

Please note that slight differences in color may occur due to lighting, photography or individual screen settings.

Customers are responsible for reviewing the product description, size and relevant information before completing a purchase.

FAIMINÉ shall not be responsible for damage caused by improper use, washing, handling or care of a product contrary to the care instructions provided.

Nothing in this policy limits any rights or remedies available to consumers under applicable Israeli law.

FAIMINÉ is committed to providing high-quality products. The company shall not be liable for damage caused by improper use, incorrect handling, failure to follow care instructions, or normal wear and tear. In the event of a manufacturing defect or damage attributable to the product itself, the matter will be reviewed and handled in accordance with applicable consumer protection laws.

By using the FAIMINÉ website and placing an order, the customer confirms that she is legally permitted to enter into the transaction.

Customers under the age required by applicable law to independently complete a purchase must obtain the consent of a parent or legal guardian before placing an order.

FAIMINÉ reserves the right to refuse or cancel an order where there is reasonable concern regarding unauthorized or fraudulent use of the website or payment method.

A request to cancel an order before processing or shipment should be submitted within 48 hours of placing the order.

In addition, customers may exercise their statutory right to cancel an online purchase in accordance with the Israeli Consumer Protection Law, including the applicable 14-day cancellation period.

In the event of a cancellation that is not due to a defect, non-conformity, or failure to deliver the order on time, FAIMINÉ may charge a cancellation fee as permitted by law: 5% of the transaction amount or ₪100, whichever is lower.

Where the customer is legally entitled to a refund, the refund will be made to the original payment method, subject to applicable law. The refund will be processed within the period prescribed by law.

If the cancellation is due to a defect, non-conformity, or failure to deliver the product on time, no cancellation fee will be charged, in accordance with applicable law.

Any store credit or exchange offered by FAIMINÉ beyond the customer’s statutory rights will be subject to the store’s applicable exchange and credit policy.

FAIMINÉ provides delivery services throughout Israel, subject to the delivery areas covered by the shipping company.

Delivery Time: Orders will generally be delivered within up to 3 business days from the date the order is confirmed.

Business days do not include Fridays, Saturdays, holidays, holiday eves, or other non-business days.

Shipping Costs: The shipping fee will be clearly displayed at checkout before completing the purchase.

The customer is responsible for providing complete and accurate delivery details, including full name, telephone number, and delivery address.

Delivery times may be affected by circumstances beyond FAIMINÉ’s reasonable control, including courier delays, exceptional workloads, security situations, weather conditions, or other unforeseen circumstances.

If an ordered item is unavailable or cannot be supplied, FAIMINÉ will contact the customer and provide a refund where applicable, in accordance with applicable law.

FAIMINÉ carefully selects its garments with an emphasis on high-quality fabrics, precise finishes, fit, and attention to detail.

Our collection includes a variety of fabrics and textures. Some garments are made from delicate, lightweight, thin, or fine fabrics, which naturally require gentle and appropriate care. The delicate nature of a fabric is part of its characteristics and does not, by itself, indicate a defect in the product.

Proper care is important in order to preserve the quality, texture, color, shape, and original appearance of each FAIMINÉ piece over time.

Washing & Care Instructions

* Wash at a maximum temperature of 30°C.
* Use a gentle/delicate wash cycle.
* For particularly delicate or thin fabrics, hand washing is recommended.
* Wash dark and light colors separately.
* We recommend turning garments inside out before washing.
* Do not use bleach or harsh cleaning products.
* Do not tumble dry.
* Allow garments to air dry naturally.
* Iron at a low temperature.
* Do not iron directly over prints, embroidery, decorative details, or special finishes.
* For embellished, leather-look, or particularly delicate fabrics, hand washing or professional cleaning is recommended.
* Do not soak garments for prolonged periods.

 

Following these instructions will help preserve the garment’s quality, color, shape, texture, and appearance.

FAIMINÉ will not be responsible for damage, shrinkage, discoloration, stretching, tearing, fabric deterioration, or other damage resulting from improper washing, drying, ironing, unsuitable cleaning products, or failure to follow these care instructions, subject to applicable law.

Defective or Damaged Products

If a product is received damaged, defective, or with a manufacturing fault, the customer must contact FAIMINÉ by email at Faiminebykarin@gmail.com

 

The email must include:

* The order number.
* A clear and detailed description of the defect or problem.
* Clear photographs showing the defect or damage.

 

After receiving the email, photographs, and relevant information, FAIMINÉ will review the case and provide an appropriate solution in accordance with applicable law.

Please do not send or return a defective product before receiving return instructions from FAIMINÉ.

FAIMINÉ respects the privacy of its customers and website visitors.

Personal information may be collected when a customer places an order, contacts us, registers on the website or otherwise provides information through the website. This may include information such as name, telephone number, email address, delivery details and information necessary to process an order.

Personal information will be used for purposes such as processing and delivering orders, customer service, operating and improving the website, complying with legal obligations, preventing fraud and, where legally permitted and with any required consent, marketing communications.

FAIMINÉ will take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

Information may be shared with service providers where necessary to operate the website and fulfil orders, such as payment processors, website service providers and delivery companies, subject to applicable legal requirements.

Customers may contact FAIMINÉ regarding questions or requests concerning their personal information, subject to applicable law.

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